New: Connect your compatible thermostats and join the Hilo challenges!
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New: Connect your compatible thermostats and join the Hilo challenges!
The Charter of French language and its regulations govern the consultation of English-language content .
If you own one of the Sinopé smart thermostats for electric baseboards, underfloor heating, or central heating listed below, connect it to the Hilo mobile app to join challenges and start earning cash rewards.
Get a $702 cash bonus for each Sinopé device connected to Hilo.
Smart model number TH1123ZB (Zigbee)
Smart model number TH1123WF (Wi-Fi)
Smart model number TH1134ZB/HC (Zigbee)
Smart model number TH1124WF (Wi-Fi)
Smart model number TH1124ZB (Zigbee)
Smart model number TH1300WF or TH1310WF (Wi-Fi)
Smart model number TH1300ZB (Zigbee)
Smart model number TH1400WF (Wi-Fi)
Smart model number TH1400ZB (Zigbee)
Up to 30 times each winter, Hilo sends an invitation through the application asking you to take a challenge, which means to reduce your electricity consumption for a few hours during a peak demand period.
All compatible Sinopé smart thermostats can be managed remotely via the Hilo mobile app, giving you centralized control over all your smart devices. Convenient!
Connect your Sinopé smart thermostats to Hilo and receive a $702 cash bonus for each device. That’s on top of the potential savings on your annual electricity bill!
Earning cash rewards with Hilo is easier than ever. Follow these three steps to connect your devices, and you’re all set!
1 Valid with a contract and 1-year commitment to participate in Hilo challenges.
2 Financial assistance is offered to participants in the Hilo program who meet and accept the program's terms. This entails adding any eligible compatible connected device in the Hilo app, as well as a 12-month commitment to participate in Hilo Challenges. The financial assistance will be paid to the customer in the weeks following the connection of their device(s) to Hilo and their acceptance of the Financial Assistance Agreement. Financial assistance is only provided once per eligible compatible connected device. The number of eligible compatible connected devices is limited. For more information, please refer to the financial assistance program. The financial assistance program may be modified or canceled at any time without notice.
Maximize your rewards and energy savings by replacing them with Hilo smart thermostats for baseboard heaters!
Here's a good tip: You can use both Hilo thermostats and compatible Sinopé thermostats to take challenges.
Only the Sinopé ZigBee floor heating thermostat paired directly with the Hilo hub can be included in the programming of a Hilo scene.
Other compatible devices cannot.
Hydro-Québec offers a bonus of up to $150 per eligible Hilo-compatible device. The bonus amount will be issued to you in the weeks following the connection of your device to the Hilo app and your acceptance of the Financial Assistance Agreement.
No. Hilo does not offer installation services for other manufacturers' devices.
If your problem is related to the Hilo service (for example, connecting the device to Hilo or participating in challenges), please contact Hilo customer service at 438 289-HILO (4456) or toll-free at 1 844 500-HILO (4456).
If your problem is related to the functioning of the device (for example, its operation with the Sinopé app, or a problem with the physical device), we invite you to contact Sinopé customer service directly by calling 1 855 741-7701 (or 450 741-7700), or by filling out this online form.