New: Connect your compatible thermostats and join the Hilo challenges!
The Charter of French language and its regulations govern the consultation of English-language content 
.
New: Connect your compatible thermostats and join the Hilo challenges!
The Charter of French language and its regulations govern the consultation of English-language content .
If you own one of the Mysa smart thermostats for electric baseboards and convectors listed below, connect it to the Hilo mobile app to join challenges and start earning cash rewards.
Get a $352 cash bonus for each Mysa device connected to Hilo.
Smart model number MYSA BB V2 L (Wi-Fi)
Smart model number MYSA V1 (Wi-Fi)
Smart model number MYSA BB V2 (Wi-Fi)
Up to 30 times each winter, Hilo sends an invitation through the application asking you to take a challenge, which means to reduce your electricity consumption for a few hours during a peak demand period.
You can manage your smart thermostats remotely through the Mysa app, and the Hilo app will automatically make adjustments during challenges based on your selected participation mode.
Connect your Mysa smart thermostats to Hilo and receive a $352 cash bonus for each device. That’s on top of the potential savings on your annual electricity bill!
Earning cash rewards with Hilo is easier than ever. Follow these three steps to connect your devices, and you’re all set!
1 Valid with a contract and 1-year commitment to participate in Hilo challenges.
2 Financial assistance is offered to participants in the Hilo program who meet and accept the program's terms. This entails adding any eligible compatible connected device in the Hilo app, as well as a 12-month commitment to participate in Hilo Challenges. The financial assistance will be paid to the customer in the weeks following the connection of their device(s) to Hilo and their acceptance of the Financial Assistance Agreement. Financial assistance is only provided once per eligible compatible connected device. The number of eligible compatible connected devices is limited. For more information, please refer to the financial assistance program. The financial assistance program may be modified or canceled at any time without notice.
Maximize your rewards and energy savings by replacing them with Hilo smart thermostats for baseboard heaters!
Here's a good tip: You can use both Hilo thermostats and compatible Mysa thermostats to take challenges.
Only the Sinopé ZigBee floor heating thermostat paired directly with the Hilo hub can be included in the programming of a Hilo scene.
Other compatible devices cannot.
Hydro-Québec offers a bonus of up to $150 per eligible Hilo-compatible device. The bonus amount will be issued to you in the weeks following the connection of your device to the Hilo app and your acceptance of the Financial Assistance Agreement.
No. Hilo does not offer installation services for other manufacturers' devices.
If your problem is related to the Hilo service (for example, connecting the device to Hilo or participating in challenges), please contact Hilo customer service at 438 289-HILO (4456) or toll-free at 1 844 500-HILO (4456).
If your problem is related to the functioning of the thermostat (for example, its operation with the Mysa app, or a problem with the physical device), we invite you to contact Mysa customer service directly by making an appointment over the phone or via email by filling out this form.