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Everything you need to know about the Hilo service and how it works.
Find out how you can join challenges to start earning cash rewards.
Learn more about what inspires us and drives our desire for innovation.
Everything you need to know about our mobile app and what it can automate or control remotely.
See how Hilo is partnering with real estate developers today to create the smart neighborhoods of tomorrow.
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Choose from smart thermostats for electric baseboard, radiant floor, or central heating.
See all Hilo-compatible devices that let you join challenges and earn cash rewards.
See which charging stations are compatible and allow you to earn rewards during challenges.
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Everything you need to know about Hilo’s eligibility and participation requirements.
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Rewards and bonuses
Do I need to provide proof of purchase to receive my bonus for an eligible device?
No...
What does the bonus for a compatible device include, and how will it be issued to me?
Hydro-Québec offers a cash bonus of up to $150 per eligible compatible device...
Which devices are eligible for a bonus?
Here is the list of bonus-eligible devices...
If I have more devices than the limit, can I find out which device will receive a bonus?
Yes...
After the first challenge of the season, you can access the report page in the mobile application by selecting Menu → My Challenges.
You will receive an email with an option to accept and deposit the payment into your selected bank account.
At the end of the season, if you are still a Hilo member, you will receive an Interac transfer for the total amount of the rewards you have earned during Hilo challenge season...
For each challenge, Hilo calculates your home’s maximum consumption limit (or reference consumption), which involves determining your average consumption in recent days, then making an adjustment based on outdoor temperatures on the day of the challenge...
Your reference consumption is an estimate of the amount of energy you would have consumed had there not been a Hilo challenge.
To calculate your reference consumption, Hilo uses your average consumption over preceding days. All calculations are made automatically...
The calculation of your reward takes into consideration your home’s overall electricity consumption during the Hilo challenge.
Here are some tips for maximizing your rewards...
The rewards you have earned throughout the season will be paid after the season has ended (usually around the end of April or in May), by Interac e-Transfer...
FAQ
Hilo challenges pay! During the cold weather season, we offer up to 30 energy reduction challenges. If you succeed, you’ll earn a cash reward...
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