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What do the color codes in my Hilo hub mean?

Color code

  • Green, Yellow, Red, Blue, Magenta, Turquoise or White

Hub Green LED

Green

  • Blinking: Solid (no blinking)
    Meaning: All is well
  • Binking: Slow
    Meaning: Gateway in provisioning, following a software update. May last up to 30 minutes. Does not affect programmed scenes, nor controlling the devices via the app. It is important to avoid disconnecting or rebooting the hub during that time, otherwise the provisioning will restart from the beginning.

Hub Yellow LED

Yellow

  • Blinking: Solid (no blinking)
    Meaning: No network connection
  • Blinking: Slow
    Meaning: No device paired with gateway

Hub red led

Red

  • Blinking: Solid (no blinking) 
    Meaning: Gateway is having issues connecting with the Ethernet module
  • Blinking: Slow  
    Meaning: Gateway is having issues connecting with devices
  • Blinking: Fast
    Meaning: Gateway is having issues connecting with the Hydro-Québec communicating meter

Hub blue LED

Blue

  • Blinking: Slow
    Meaning: Gateway is in pairing mode
  • Blinking: Fast
    Meaning: Gateway is attempting to connect with the Hydro-Québec communicating meter

Hub magenta LED

Magenta

  • Blinking: Solid (no blinking)
    Meaning: Gateway firmware update
  • Blinking: Slow
    Meaning: Zigbee module firmware update (for devices)
  • Blinking: Fast
    Meaning: Zigbee module firmware update (for the Hydro-Québec communicating meter)

Hub turquoise LED

Turquoise

  • Blinking: Slow
    Meaning:     Device detected; pairing in progress 

Hub Hilo White LED

White

  • Blinking: Solid (no blinking)
    Meaning: Gateway currently booting
  • Blinking: Slow
    Meaning: Update currently downloading
  • Blinking: Fast
    Meaning: Factory reset in progress (return to default settings)