New: Connect your compatible thermostats and join the Hilo challenges!
The Charter of French language and its regulations govern the consultation of English-language content 
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New: Connect your compatible thermostats and join the Hilo challenges!
The Charter of French language and its regulations govern the consultation of English-language content .
Products
How to connect smart products to Hilo?
Three steps are necessary to adding a controller.
1. Downloading and configuring the Hilo mobile app.
2. Setting up the Hilo hub.
3. Pairing Hilo smart home devices
If you are already a Hilo client, go directly to step 3 of this document.
a) Download and install the Hilo application on your mobile device and complete your registration using the address you provided to Hilo.
b) Use the activation code you will receive by email to confirm your email address.
c) Complete your registration by following the instructions, then create your smart home by selecting Start.
d) When you’ve finished creating your smart home, wait a few seconds until the application displays the message Your hub will be brought by your installer or sent by mail. This message indicates that your app is ready to use.
e) Install your hub by following the instructions in note #2.
a) Plug your hub into your modem or router using the Ethernet cable provided in the package, and plug the power supply into a wall outlet, then into the hub.
b) When the light indicator on the hub shows a steady green light that does not blink, unplug the power cord from the hub.
c) In the Hilo app, go to the page displaying the message Your hub will be brought by your installer or sent by mail. and select Synchronize my hub, followed by Start to scan the data matrix code on the back of the hub.
d) Point your phone’s camera at the code on the hub. If it is not possible to scan the code with the camera, you will have to select the option Enter info manually.
e) The message Your hub has successfully scanned! will appear once the syncing is complete.
f) Reconnect the hub’s power cord and wait until the indicator turns to a fast-flashing yellow light.
*Once connected, your Hilo hub might carry out an update of the firmware. In this case, the indicator light (LED) will blink white for a while and then turn purple. The update takes about 15 minutes to complete. The indicator light will turn green when completed.
Click on the links below to pair your smart home devices:
These articles are available at all times in the Support section of our website.
