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The Charter of French language and its regulations govern the consultation of English-language content .
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This article provides all necessary information to proceed with your hub replacement, and how to pair your devices with your new hub.
a. If your devices are already paired with the hub, you will have to reset the old hub.
b. After the hub reset, if some devices were already paired with the hub, check your app to make sure the devices’ tiles paired to your hub, are showing Unpaired.
c. Disconnect the power cable and the Ethernet cable from the old hub.
d. First connect the Ethernet cable, then the power cable to the new hub and wait for the indicator light (LED) to turn green.
e. Go to the Menu tab on the app, then tap My hub.
f. Tap Replace my hub.
g. On the Replace my hub page, tap Start to scan the Datamatrix code located on the back of the hub. If you cannot scan the code with your phone camera, tap Enter info manually (N.B. Only use this option if it’s impossible to scan the Datamatrix code, as you will have to enter 4 lines of information composed of 12 to 16 alphanumeric characters per line, which increases the risk of mistakes. Additionally, the letters have to be UPPERCASE).
h. To scan the Datamatrix code, point your phone camera at the code and align the red line with the center of the code.
i. The hub replacement is done when you receive the confirmation message that, Your hub has been successfully scanned!
j. You are now ready to pair your devices.
Your scenes and programs will not be affected and should all continue to work normally.
The connection with the Hydro-Quebec meter should resume within 24 to 48 hours.
NOTE: In order to facilitate reconnection with the Hydro-Quebec meter, aim the hub’s indicator light towards the meter until the connection is re-established. You can reposition the hub to your liking once the Real-Time Power is displayed on the Hilo app’s Home page.
The hub must be in pairing mode in order to pair new devices or re-pair existing devices in your Hilo home. The paring mode session is activated via the Hilo app. A pairing session lasts approximately 30 minutes. If you have not paired all of your devices within that time frame, you must start a new pairing session.
When you’re ready to pair the devices, you must start with the thermostats. Begin with the one closest to the hub and gradually move on towards the furthest one in order to build the ZigBee network in your home. Proceed in the same fashion with the other devices, pairing the lightbulbs last.
To find out how to pair your devices, consult section 3 of the following article How to connect smart products to Hilo.
Please note that you don’t have to pair the following devices since they are not paired to the Hilo Hub:
Once the hub replacement is complete, it's time to return the old one. But don't worry, we've made it easy for you!
Simply reuse the box in which the new hub was shipped, affix the enclosed Canada Post prepaid return label and drop the box off at your nearest post office.
