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What is Hilo?

Hilo service
Everything you need to know about the Hilo service and how it works.
The Hilo challenges
Find out how you can join challenges to start earning cash rewards.
Mission
Learn more about what inspires us and drives our desire for innovation.

The app
Everything you need to know about our mobile app and what it can automate or control remotely.
Real estate projects
See how Hilo is partnering with real estate developers today to create the smart neighborhoods of tomorrow.

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Products

Smart thermostats
Choose from smart thermostats for electric baseboard, radiant floor, or central heating.
Compatible devices
See all Hilo-compatible devices that let you join challenges and earn cash rewards.
Electric vehicle charging station
See which charging stations are compatible and allow you to earn rewards during challenges.

All products

Help Center

Mobile app help
Everything you need to know about using the app, programming scenes, and more.
Product help
Get tips on Hilo products or compatible devices.
Rewards help
Learn how cash rewards are calculated and paid out.

Help with challenges
Learn more about how challenges work and their impact on your comfort.
Terms and eligibility
Everything you need to know about Hilo’s eligibility and participation requirements.
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FAQ

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Products

I’ve plugged two devices into my duplex plug. How can I switch only one of the two on or off?

Model 45853

If you have the smart plug model 45853, only the plug on the side displaying the ZigBee logo can be switched on or off via the app.

Model 43095

If you own the 43095 smart plug model, please note that it displays the ZigBee logo on both sides and only allows you to turn both devices on or off at the same time via the app.

Note: These models are no longer available through the Hilo website.