Are all Hydro-Québec customers eligible to connect their Hilo-compatible smart thermostats?

To qualify for Hilo, you must first live in a municipality where the service is available. Currently, Hilo’s service area covers 95% of Hydro-Québec customers, with plans to extend to 100% of areas served.

In addition to the above, you need to:

• Be the account holder, co-holder, or authorized representative on a Hydro-Québec account with D rate (basic) service, without the Winter Credit Option;
• Have a high-speed internet connection (minimum 5 Mbps) and a wireless home network, along with an available Ethernet port on your modem or router;
• Own a smartphone;
• Rely on electric heating as your primary heat source.

You can check your eligibility here or by contacting Hilo customer service at 438 289-HILO (4456) or toll-free at 1 844 500-HILO (4456).

If you’re eligible for Hilo’s smart home service, you can choose to bring your own compatible thermostats or purchase one of Hilo’s.