I have a problem with my compatible Mysa thermostat; who should I contact?

If your problem is related to the Hilo service (for example, connecting the device to Hilo or participating in challenges), please contact Hilo customer service at 438 289-HILO (4456) or toll-free at 1 844 500-HILO (4456).

If your problem is related to the functioning of the thermostat (for example, its operation with the Mysa app, or a problem with the physical device), we invite you to contact Mysa customer service directly by making an appointment over the phone or via email by filling out this form.