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How to connect Honeywell Home thermostats to Hilo?

Three steps are necessary to adding a controller.

1. Downloading and configuring the Hilo mobile app.

2. Setting up the Hilo hub.

3. Pairing your compatible Honeywell Home thermostats

If you are already a Hilo client, go directly to step 3 of this document.

1. Downloading and configuring the Hilo mobile application

a) Download and install the Hilo application on your mobile device and complete your registration using the address you provided to Hilo.

b) Use the activation code you will receive by email to confirm your email address.

c) Complete your registration by following the instructions, then create your smart home by selecting Start.

d) When you’ve finished creating your smart home, wait a few seconds until the application displays the message Your hub will be brought by your installer or sent by mail. This message indicates that your app is ready to use.

e) Install your hub by following the instructions in note #2.

2. Installation of the Hilo hub

a) First plug your hub into your modem or router using the Ethernet cable provided in the package, then plug the power supply into a wall outlet, then into the hub.

b) Wait until the light indicator on the hub shows a green light*.

c) In the Hilo app, go to the page displaying the message Your hub will be brought by your installer or sent by mail. and select Synchronize my hub, followed by Start to scan the data matrix code on the back of the hub.

d) Point your phone’s camera at the code on the hub. If it is not possible to scan the code with the camera, you will have to select the option Enter info manually.

e) The message Your hub has successfully scanned! will appear once the syncing is complete.

*Once connected, your Hilo hub might carry out an update of the firmware. In this case, the indicator light (LED) will blink white for a while and then turn purple. The update takes about 15 minutes to complete. The indicator light will turn green when completed.

3. Pairing your compatible Honeywell Home thermostats

Adding a Honeywell Home thermostat to the Hilo app, requires a setting modification if the default browser on your phone is Firefox. Without this adjustment, adding the thermostat is not possible. If it is your case, click here to consult an article on the subject, if not, follow these steps below.

Before connecting your compatible thermostat to the Hilo app

  1. Install your thermostat.
  2. Set up an account. Depending on your thermostat model, create an account in one of the following apps:
      • Total Connect Comfort — for Honeywell Home TCC-series thermostats
      • Resideo — for Honeywell Home T-series thermostats

     

  3. Pair your thermostat. Connect your installed thermostat to your chosen account.

To add the thermostat to the Hilo app

  1. Go to the Devices page in the app by tapping on the lamp icon at the bottom of the screen.
  2. Tap on the + in the upper right corner.
  3. Tap on Add a device.
  4. Tap on Thermostat.
  5. Tap on Resideo (Honeywell Home).
  6. Tap on Connect to my Resideo account.
  7. Tap on Accept.
  8. Connect to your Resideo account with your email address and password and tap Log In.
  9. Tap Allow.
  10. Select the device you want to add and tap Connect.
  11. Tap Close when A new device has been detected is displayed.
  12. On the Devices page, find a new tile named Thermostat24V00.
  13. Try controlling the thermostat from the app.
  14. If you want to rename the thermostat tile in the app, consult an article on our website by clicking here.