Do I need to have an electric radiant floor heating system installed before I can add the Hilo smart thermostat for electric floor heating to my order?

What type of radiant flooring is compatible with Hilo smart thermostat for electric floor heating?

What types of temperature readings are available with Hilo smart thermostat for electric floor heating?

My Hilo smart thermostat for electric floor heating is warm to the touch

Can I install the Hilo thermostat for electric floor heating myself?

Nothing is displayed on the screen of my Hilo smart thermostat for electric floor heating

Can Hilo replace my defective floor temperature probe during the installation of the Hilo smart thermostat for electric floor heating?

Is Hilo’s smart thermostat for electric floor heating compatible with other non-electric sources of radiant floor heating?

What is an expansion unit for electric floor heating thermostats?

What items do I need to get to be able to pair my compatible (non-Hilo) thermostat for radiant flooring with the Hilo hub?

I already have Hilo service and I would like to get the thermostat for electric floor heating. Will I need to pay for installation?

My Hilo smart thermostat for electric floor heating is displaying an error code

Can I earn more rewards with a thermostat for electric floor heating than with a Hilo thermostat for electric baseboard heaters?

Is there a way to distinguish between my thermostat for electric floor heating and other thermostats in the Hilo application?

Can I install the Hilo smart thermostat for electric floor heating if the total load of my installed system is higher than the capacity limit for a single thermostat?

Are other models of thermostats for electric floor heating compatible with the Hilo service?

How long will it take to install the Hilo thermostat for electric floor heating?

The Reset indicator button on the right side of my Hilo smart thermostat for electric floor heating is lit (red). What should I do?

Hilo-compatible products

What is a compatible product or device?

How much is the bonus offered with Hilo-compatible products? Can it be combined?

Will Hilo continue to expand its range of compatible thermostats?

If I already have a compatible thermostat, how do I join Hilo?

What are the steps to link my compatible thermostat to Hilo?

Do you provide a rebate to compensate me for the purchase of my compatible thermostat?

Can I pair one or more compatible devices if I'm already with Hilo?

Can I add a compatible device to the programming of a Hilo scene?

Is the warranty of my compatible device void if I add it to the Hilo app?

How are challenge rewards calculated when you have one or more compatible devices?

What is the bonus associated with Hilo-compatible devices, and when will I receive it?

Can Hilo install my compatible device in my home?

Will I be able to continue to control my compatible device via the manufacturer's app after connecting it to the Hilo app?

Are all Hydro-Québec customers eligible to connect their Hilo-compatible smart thermostats?

Compatible Honeywell Home thermostats

How do I know if my Honeywell Home thermostat for central heating is compatible with Hilo?

How to connect Honeywell Home thermostats to Hilo?

Can I control my Honeywell Home thermostat with my Hilo app?

I have a problem with my compatible Honeywell Home thermostat; who should I contact?

Can I add other thermostats to my Hilo app after adding a Honeywell Home thermostat for central heating?

If I don’t have a smart thermostat for central heating that is compatible with Hilo, can I buy one from Hilo?

Can the bonus offered to those who already have Honeywell Home thermostats be combined with other discount offers?

Can I connect more than one compatible Honeywell Home thermostat to the Hilo app?

When it comes to challenges, what modes of participation are available for the compatible Honeywell Home thermostat for central heating?

Is the activation of pre-heating before a challenge recommended for my compatible Honeywell Home thermostat for central heating?

Do you recommend cancelling an overnight reduction in temperature by my Honeywell Home thermostat the day before a challenge?

Can I exclude my compatible Honeywell Home thermostat for central heating from a challenge?

Can I change the temperature during a challenge using the Hilo app or a voice assistant?

Required setting to add a compatible Honeywell Home thermostat to the Hilo app, if the default browser on an Android phone is Firefox

Hilo-compatible Mysa products

How to connect Mysa thermostats to Hilo?

Can I control my Mysa devices with my Hilo app?

When it comes to challenges, what modes of participation are available for compatible Mysa thermostats?

I have a problem with my compatible Mysa thermostat; who should I contact?

I have a Hilo-compatible Mysa thermostat. During a challenge, I noticed the temperature didn’t drop as much as I expected. Is that normal?

Which Mysa thermostat models are compatible with Hilo?

Hilo-compatible Sinopé products

How to connect Sinopé thermostats to Hilo?

Can I control my Sinopé devices with my Hilo app?

When it comes to challenges, what modes of participation are available for compatible Sinopé thermostats?

I have a problem with my compatible Sinopé device; who should I contact?

I own Hilo-compatible Sinopé devices that were purchased within the past few years. Am I eligible for the cash bonus?

Do I still need the Hilo hub if my devices use a Wi-Fi connection protocol?

What happens with Sinopé devices that were already subsidized by Hydro-Québec during the pilot projects (winters 2022-23 and 2023-24)?

Which Sinopé thermostat models are compatible with Hilo?

EVduty home charger

How do you add an EVduty home charger to the application?

What happens if I want to charge my vehicle during a challenge?

What is the Hilo smart solution for electric vehicle charging stations?

What do I need to join this service?

How much does Hilo’s Electric vehicle charging solution cost?

How can I verify if my charger can connect to a wireless network?

What models of chargers are compatible with Hilo’s Electric vehicle charging solution?

I don’t have a compatible charger. Can I still participate in Hilo challenges with my electric vehicle?

What is the purpose of updating Elmec Smart-Home?

Does Hilo sell electric chargers?

How is the reward for my home charger calculated?

If my vehicle recharges during a Hilo challenge, will this affect my rewards?

Will my vehicle be fully recharged before the next time I need to use it?

Can I connect my vehicle even if a challenge has been scheduled?

I have the solution for electric vehicle charging, but not Hilo thermostats

Can I warm up my vehicle during a Hilo challenge?

Voice assistants - Google Home

How can I configure the Google Home voice assistant to control my Hilo devices?

When I try to control my Hilo devices through the Google Assistant, I get an error message saying that Hilo is not available.

Voice assistants - Alexa

How can I configure the Alexa voice assistant to control my Hilo devices?

When I try to control my devices through the Alexa voice assistant, I get an error message saying I have to disable the Hilo Énergie Skill, then reenable it.

Beta project – Smart solution for water heaters

How to pair the electric water heater controller with the Hilo hub?

Are the water heaters ready to participate in challenges as soon as they’re installed?

What happens if I touch my electric water heater controller during a challenge?

What’s different about Hilo’s solution compared to the competition’s?

Do you have to buy a new water heater to get the Hilo smart solution?

Who handles the installation, Hilo or HydroSolution?

How does the water heater load controller work?

What happens to my water heater during challenges?

Does that mean I won’t have any hot water during challenges?

Can you guarantee there is no risk of legionnaires’ disease caused by challenges?

Can I still control my water heater manually (or using the Hilo application)?

I have the smart solution for water heaters, but not Hilo thermostats

Can I adjust the temperature of the hot water in my water heater?

The water in my water heater is cold. What should I do?

I’m unable to control my water heater load controller with the Hilo app. What should I do?

The DR/MFR indicator light is green. What does this mean?

My water heater is leaking. What should I do?

The load indicator light is flashing red. What should I do?

What happens to my water heater load controller if there’s a power failure?

Will Hilo’s smart solution for water heaters affect a water heater’s lifespan?

Complementary products

How to pair a color smart bulb

How to pair a white smart bulb

Adding the Netatmo Weather Station to the Hilo app

Adding a smoke detector to the Hilo app

How to pair a smart plug

How to pair a smart dimmer

How to change the blue indicator light status on the smart in-wall switch?

How to change the blue indicator light status on the smart in-wall dimmer?

Which devices are compatible with the smart plug?

The consumption indicated in my app shows the electricity use of which device plugged into my smart plug?

I’ve plugged two devices into my duplex plug. How can I switch only one of the two on or off?

Having problems pairing or controlling a device far from the hub? Adding a smart plug could help. Here’s how.

How to change the blue indicator light status on the smart plug?

How to pair a smart in-wall switch

Blog articles :

May 7, 2024

Greener renovations: Discover the Logisvert Efficient Homes program

June 4, 2024

Already energy-conscious? Here's why Hilo is still for you...

July 19, 2024

Inflation: Here's how Hilo can make you money

October 10, 2023

Hilo challenges: We answer your questions!

September 5, 2024

3 things to know about Hilo installations

June 23, 2023

5 great features in the Hilo app

All blog posts

Still have questions?

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