I failed a challenge. How come?

If, during a Hilo challenge, your actual consumption equals or exceeds your maximum consumption limit, the challenge will be considered as having not been met and you won’t receive the reward ($0).

Here are some actions that can increase your energy consumption during a challenge:

• Touching your thermostats during the challenge.
• Excluding several thermostats from the challenge.
• Airing out rooms during the reduction phase.
• Using hot water during the reduction phase.
• Using the oven, dryer, electric vehicle charger or any other high-power consumption device during the reduction phase.

The best way to improve your success rate, is by being extreme or intrepid in the Hilo challenges. Note that a greater temperature reduction will increase your potential rewards.