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Challenges

How to adjust your challenge settings ?

This guide explains how to customize your challenge settings in the Hilo app, including:

  • How to choose your participation mode
  • How to include or exclude thermostats
  • How to enable or disable preheating

Default challenge settings

  • Participation mode: Moderate
  • Included devices: All devices (thermostats and, if available, EV chargers and electric water heater controllers)
  • Preheating: Enabled for all thermostats

Adjusting challenge settings

  1. Open the Menu page in the Hilo app.
  2. Tap My challenges.
  3. Select either Parameters for AM challenges or Parameters for PM challenges to adjust your preferences for morning and evening challenges.

Tip: You can customize each of these settings to align with your comfort level and reward goals. Any changes will automatically apply to future challenges, but you can update them at any time.

How to choose your participation mode

To select the participation mode that suits your needs:

  • Open the Parameters for AM challenges or Parameters for PM challenges in the app.
  • Tap the banner for your preferred mode: Moderate, Intrepid, or Extreme.

Note: If you’ve connected additional devices (e.g., EV chargers or electric water heater controllers), you’ll see two tabs at the top: Thermostats and Other devices. If you only have smart thermostats, these tabs will not appear.

How to include or exclude thermostats

To manage which thermostats participate in challenges:

  1. After selecting your participation mode, scroll down to the My thermostats section.
  2. You’ll see a list of your paired thermostats, each displayed as a banner.
  3. Tap the circle to the left a thermostat’s name to include or exclude it from challenges.

Note: The total number of participating thermostats is displayed in the Thermostats included box. For example, if two out of three thermostats are included, the box will show "2/3."

This feature allows you to easily customize which thermostats are managed by Hilo during energy-saving challenges.

How to enable or disable preheating

Preheating is enabled by default and helps maintain comfort by warming rooms before a challenge starts. To adjust preheating:

  1. Scroll to the My thermostats section of the app.
  2. Find the list of paired thermostats.
  3. Tap the circle to the right of a thermostat’s name to enable or disable preheating for that device.

Note: The total number of thermostats with preheating enabled is shown in the Preheating activated box, next to Thermostats included. For example, if one out of three thermostats have preheating enabled, the box will display "1/3."

This feature lets you balance comfort and energy savings by customizing preheating settings throughout your home.

Including or excluding other devices

If you’ve connected additional devices, such as an electric water heater controller or EV charger, you can also manage their participation in Hilo challenges:

  1. Tap the Other devices tab (located next to Thermostats.)
  2. Select or deselect devices by tapping the circle next to their names.
  3. Tap Confirm at the bottom of the screen to save and apply your changes.

Note: If only thermostats are paired with your app, the Thermostats and Other devices tabs won’t appear, ensuring a simplified interface.

Finally, tap Validate to confirm your settings.