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The Charter of French language and its regulations govern the consultation of English-language content .
If you own one of the Honeywell Home smart thermostats for central heating listed below, connect it to the Hilo mobile app to join challenges and start earning cash rewards.
Get a cash bonus of up to $1502 for each Honeywell Home device connected to Hilo.
Smart model whose number starts RTH9580WF or RET97A5E (Wi-Fi)
Smart model whose number starts with THX or YTH (Wi-Fi)
Smart model whose number starts with RCHT8 or RTH8 (Wi-Fi)
Smart model whose number starts with TH6 (Wi-Fi)
Smart model whose number starts with RCHT9 (Wi-Fi)
Smart model whose number starts RTH6580WF (Wi-Fi)
Smart model whose number starts TH9320WF (Wi-Fi)
Smart model whose number starts RTH8580WF (Wi-Fi)
Smart model whose number starts RTH9585WF or RTH9600WF (Wi-Fi)
Smart model whose number starts TH8321WF (Wi-Fi)
Up to 30 times each winter, Hilo sends an invitation through the application asking you to take a challenge, which means to reduce your electricity consumption for a few hours during a peak demand period.
Select Honeywell Home smart thermostats can be managed remotely via the Hilo mobile app, enabling you to centralize your smart device management.
Connect your Honeywell Home smart thermostats to Hilo and receive a cash bonus of up to $1502 for each device. That’s on top of the potential savings on your annual electricity bill!
Earning cash rewards with Hilo is easier than ever. Follow these three steps to connect your devices, and you’re all set!
1 Valid with a contract and 1-year commitment to participate in Hilo challenges.
2 Financial assistance is offered to participants in the Hilo program who meet and accept the program's terms. This entails adding any eligible compatible connected device in the Hilo app, as well as a 12-month commitment to participate in Hilo Challenges. The financial assistance will be paid to the customer in the weeks following the connection of their device(s) to Hilo and their acceptance of the Financial Assistance Agreement. Financial assistance is only provided once per eligible compatible connected device. The number of eligible compatible connected devices is limited. For more information, please refer to the financial assistance program. The financial assistance program may be modified or canceled at any time without notice.
Maximize your rewards and energy savings by replacing them with Hilo smart thermostats for baseboard heaters!
Here's a good tip: You can use both Hilo thermostats and compatible Honeywell Home thermostats to take challenges.
Scene customization is not yet available for compatible Honeywell Home, Mysa, and Sinopé thermostats. We're working hard to roll it out soon — stay tuned!
Hydro-Québec offers a bonus of up to $150 per eligible Hilo-compatible device. The bonus amount will be issued to you in the weeks following the connection of your device to the Hilo app and your acceptance of the Financial Assistance Agreement.
No. Hilo does not offer installation services for other manufacturers' devices.
If your problem is related to the Hilo service (for example, connecting the device to Hilo or participating in challenges), please contact Hilo customer service at 438 289-HILO (4456) or toll-free at 1 844 500-HILO (4456).
If your problem is related to the functioning of the thermostat (for example, its operation with the Resideo app, or an issue concerning the device’s display), we invite you to contact Resideo customer service directly by calling 1-800-468-1502 or via email by filling out this form.