What should I do if I need to change the date of my appointment?

You can reschedule your appointment online using the confirmation email or the reminder email you will receive five days before your installation. You have up to 24 hours before the scheduled date to make any changes.

If your appointment is in less than 24 hours, please contact our customer service by phone at 438 289-HILO (438 289-HILO) or toll-free at 1 844 500-HILO (1 844 500-HILO), Monday to Friday from 8 a.m. to 8 p.m., and Saturday and Sunday from 9 a.m. to 5 p.m. A fee may apply for any changes made less than 24 business hours before the installation date.

The installation must be completed within 45 days of placing the order. If no installation slots are available due to Hilo’s scheduling constraints, this deadline may be extended. Otherwise, your order will be canceled.